Under Australian law you’re entitled to a repair, replacement, or refund if your item is faulty. What would be deemed as faulty generally won’t make it to my website. If you believe your item is faulty however, please get in touch so we can rectify this for you.
As stated above, items will be differing heights, colours, textures and so on, please make sure you’re ok with this before purchasing as this is not considered faulty.
I am a very small person and business if you have any questions before buying, please reach out, I am more than happy to answer your questions to ensure you’re going to be happy with your purchase.
However, if your item/s arrives and you’re like REALLY unhappy with it, I will accept your return. Please get in contact to arrange the return with me before starting this process.
The cost of return postage is your responsibility in full, and you need to ensure the item is packaged correctly for safe return. I recommend tracking the item and adding insurance, as lost or damaged in transit due to packaging or transit handling, will not be refunded.
Once the item arrives back to me safe and in one piece and original condition, I will refund your purchase, minus the cost of shipping you paid for your order originally.
If the item comes back used or damaged, no refunds will be given.