FAQ

FAQ

 

How are your pieces made?

 

I make them all! Just lil ol’ me.

I craft each piece from a VOC free (that means no bad toxins), casting compound.

The nature of this product means there may be unique attributes in every piece such as bubbles, colour variations and differences in levels or finishes. Each product is inspected for quality with the intent it will last you a lifetime.

 

Can I order a custom product?

 

At this point in time I am unable to do custom products. I do however have plenty of pieces to chose from so please feel free to have a look!

 

Do you do wholesale products?

 

Heck yeah, click on the wholesale link in the menu of this website to checkout using Faire. New customers get $100 off their first order and free shipping for a year! 
If you're ineligible to use Faire, get in touch and we can work out wholesale from there.

 

Are my products water proof?

 

Resin products are waterproof ie. iridescent trays

Acrylic Resin products are coated with a water resistant sealer. While it is safe to occasionally get your product wet (think coasters), it is recommended that you don't keep it in a space where it will continually be wet with no time to dry out. This may reduce the quality of your product.


None of the products are dishwasher or oven safe. 

 

I’ve spilt something on my product how to I clean it?

Acrylic Resin products have been sealed with a water resistant sealer, but it is a great idea that if something is to spill on your piece (particularly oil or abrasive products) that you wipe it down with a damp cloth and a non-abrasive cleaner such as dishwashing liquid as soon as possible.

Resin

Resin is pretty chill, a wipe down should do the trick. Remove any coloured oils asap as these may stain the product.

 

Can I use my piece for eating from?

All resin products are food safe, snack away!

Acrylic Resin pieces have not been tested to confirm food safety standards, so please do not eat food placed on the products. If you do want to use it as a platter,  please place a food safe product such as, baking paper, on the piece before placing food on it.

Will my piece have bubbles in it?

The nature of this product means there may be unique attributes in every piece such as bubbles, colour variations and differences in levels or finishes. 

How strong are your products?

Resin is a hard plastic and is very strong once fully cured. It would take a big drop onto a hard surface to damage your resin piece. In saying that, look after it just in case.

Resin however, can be susceptible to the hot sun. If your resin piece is not stored flat and is subjected to heat and/or direct sunlight it may warp. It is advised if you cannot store your product flat keep away from heat and direct sunlight.

If your product does warp, carefully apply some heat and gently move it back into position. 

Acrylic Resin, like other items in your home (think plates and bowls) are fragile. It is considered to be very strong (I have dropped many pieces that survived) but treat them with care just in case.  

Can I burn candles on your products?

Acrylic Resin pieces are heat resistant to very high temperatures so it is safe to use these as candle vessels. Please keep in mind, scented candles have oils that may stain your product. Please keep this in mind before burning a candle on your piece.

Resin, when exposed to an open flame may melt or even catch fire. It is important if you're going to use your resin piece as a candle vessel that you keep an eye on it, do not leave it to burn unattended. It your candle is getting low it would be wise to switch it out. Wax is fine, open flame.....bad.

My product has arrived broken, what do I do?!

Firstly, don't panic.....we can fix this!

While I take great care and make every effort to ensure your product arrives safely, sometimes accidents can happen in transit. If this has happened to you, please get in contact via Instagram or the contact page on my website ASAP so I can help resolve this.

Please capture photos of the box and the damaged item so if it is a problem to do with transport, I can claim it back on insurance.

Do you accept returns?

Under Australian law you’re entitled to a repair, replacement, or refund if your item is faulty. What would be deemed as faulty generally won’t make it to my website. If you believe your item is faulty however, please get in touch so we can rectify this for you.

As stated above, items will be differing heights, colours, textures and so on, please make sure you’re ok with this before purchasing as this is not considered faulty.

I am a very small person and business if you have any questions before buying, please reach out, I am more than happy to answer your questions to ensure you’re going to be happy with your purchase.

However, if your item/s arrives and you’re like REALLY unhappy with it, I will accept your return. Please get in contact to arrange the return with me before starting this process.

The cost of return postage is your responsibility in full, and you need to ensure the item is packaged correctly for safe return. I recommend tracking the item and adding insurance, as lost or damaged in transit due to packaging or transit handling, will not be refunded.

Once the item arrives back to me safe and in one piece and original condition, I will refund your purchase, minus the cost of shipping you paid for your order originally.

If the item comes back used or damaged, no refunds will be given.